Botégo Blog

Türkçe bilen, şirketinizle ilgili soruların yanıtını bilen, zamanın değerini bilen bilgitabanı uygulaması: BirBilen

2011-01-06T03:15:00.001-08:00

İK'dan, ürün yönetiminden ya da pazarlamadan aylar önce e-posta ile gelen bir dosyayı arıyor, ya da intranet'te bulunduğundan emin olduğunuz bir PDF'e ulaşmaya çalışıyorsunuz. Doğru anahtar sözcüğü 'bulamadıkça' dosyayı bulmanız imkansız! Bulduğunuz bir dosya var, ama eski tarihli. Peki neden hala orada duruyor?

Doküman arama-indeksleme çözümlerinin yaygın bir handikapı var: Türkçe bilmemeleri. Peki bir yazılımın Türkçe bilmesi neyi sağlar? Örneğin 'kart' sözcüğü ile 'kartlar' sözcüğünün aynı köke sahip olduğunu bilmesini... Dolayısıyla, sözcüğün en temel hali olan 'kart' sözcüğüyle arama yaparsınız, oysa dosyada bu sözcük 'kartlar' şeklinde geçiyor. Bu yüzden bulamıyorsunuz.

Bırakın nasıl arama yapmanız gerektiğini bilmenizi gerektirmeyi, imla hatalarınızı bile tolere eden, girdiğiniz sözcüklerin eşanlamlılarını da içeren sonuçlar getiren bir bilgitabanı uygulaması geliştirdik: BirBilen.

Aşağıdaki iki ekran görüntüsü fikir verecektir, daha fazla bilgi için lütfen BirBilen sitesini ziyaret edin ya da http://bit.ly/Bir-Bilen adresinden tanıtım dosyasını indirin.

BirBilen imla hatalarınızı görmezden gelip doğru sonucu öneriyor:

Türkçe bilen BirBilen, araç-taşıt-vasıta ile tür-çeşit sözcüklerinin aynı anlamla kullanıldığını biliyor ve yazdığınız terimlere bağlı kalmıyor:

Eylül ayının gelişmeleri

2010-09-04T02:03:00.000-07:00

Blogumuza Türkçe devam etmeye karar verdik. Şimdilik yarı Türkçe, yarı İngilizce metinler garabet oluştursa da, bir süre sonra Türkçe olanlar ağırlık kazanmış olacak.

Yeni müşterilerden başlayalım... Duyurmakta geç kaldığımız, sezonu kapatmakta olan "Aş kendini gel aşka", Mobilera'nın geliştirdiği, video prodüksiyonuyla uzun süredir yapmak istediğimiz bir uygulama oldu. Dört karakterden birini seçip, Facebook connect ile bağlanarak sohbete başlıyorsunuz. Karakter, Facebook profilinizdeki bilgileri kullanarak sizi şaşırtabiliyor. Ceren'le konuşurken "kız arkadaşın varmış, benle konuşmana bozulmasın?" repliğini gördüğünüzde endişe etmeyin, bu bilgiler yalnızca sohbet boyunca, yazılımın eriştiği servisin kullanımında.

Digiturk için hazırladığımız sanal müşteri temsilcisi, yakında Digiturk WEB TV kullanıcılarının hizmetine girecek. Abonelerin yayınla ilgili sorularını yanıtlayacak olan botumuz, gerektiğinde diyalog geçmişiyle birlikte kontrolü canlı müşteri temsilcisine devredecek.

Bir diğer gelişme, TTGV'ye yaptığımız teşvik başvurusunun onaylanması oldu. TTGV'nin fonu, Tübitak'tan aldığımız destekle birlikte, hedeflerimize daha kısa sürede ulaşmamızı sağlayacak.

Finansbank için ürettiğimiz şirket içi temsilci Bay Nakit'in başarısı sonrası, banka için iki yeni bot siparişi aldık. Bu botlar, farklı birimlerin ürettiği banka kartlarıyla ilgili, banka personelinin yükünü azaltmaya devam edecek. Bizi, mutlu bir müşteriye tekrar hizmet vermek kadar tatmin eden bir şey yok! Ürünlerimiz, çok sayıda personeli olan finans kurumlarına çok somut faydalar sunuyor.

Destekçileri arasında bulunduğumuz Altın Örümcek Web Yarışması'nın 17 Eylül'de Turkcell Kuruçeşme Arena'da düzenlenecek ödül töreninde yayınlanacak kısa tanıtım videomuz, tek bir cümleyle özetlenebilir: "Bizde tüm işleri robotlar yapıyor!" İzlemek için tıklayın:

Sevgili Ömer Ekinci'nin isim babalığını yaptığı ve Can Paçacı'nın çizgileriyle hayat verdiği "Botrettin Hoca", gelen ilginç sorulara, http://www.orucumbozulurmu.com adresinde, Diyanet İşleri web sitesinden derlenen bilgilerle cevap vermeye çalışıyor. Botrettin'le her gün binlerce kişi konuşuyor! NTV'ye de haber olan Botrettin Hoca'nın mesaisi ramazan ayı boyunca sürecek. Bundan sonra da, bu gibi gündemlerde botların farklı kullanım alanlarını ortaya koyan uygulamalar geliştirmeye devam edeceğiz. Böylece bir Zaytung haberi daha gerçek oldu :)

Teknoloji editörü sevgili Kerem Özdemir'in desteğiyle Fortune'da yayınlanan makale, Botego'nun büyük hedeflerini ortaya koyuyor:

Hoşsohbot (hadikaynatalim.com)

2010-07-14T03:02:00.000-07:00

Our new product is the most capable one ever. Three companies, Botego, Rabarba and Sestek joined forces to put their expertise on the table. Result is Hoşsohbot. The client is a Unilever brand: Lipton.

Hoşsohbot utilizes numerous innovative features that a chatbot has to offer. She recognizes names, thousands of records including movie titles, soccer teams and players, song names and artists, astrological signs and a lot more. She can locate the user and surprise him/her by talking about local weather conditions. She can start certain dialogs based on a pre-determined scenario, and remembers everything the user says, so that she can use that information during the whole session.

I don't want to disclose all features on this blog post, so that you can discover them for yourself. Apart from those features, Hoşsohbot is a good example as to how a chatbot experience can be enriched by making use of 3D animation and text-to-speech technologies.

Click here to chat with Hoşsohbot!

Same company, new product

2010-06-30T16:21:00.000-07:00

Returning customer is satisfied customer. With that in mind, we're glad to announce the second product created for another Johnson&Johnson brand, Clean&Clear. Cansu and Ceyda are helping consumers find the best Clean&Clear product, following an enjoyable chat experience.

No wonder why the company showcased the previous campaign at an international marketing event in Paris, where it was mentioned as "one of the most successful digital marketing campaigns of 2009"

This is one of the two products representing our new version open to public (the other one, "Bay Nakit" (Mr. Cash) is used by Finansbank employees) We'll be announcing "more capable" products in a couple of days.

CRM integration is on the way

2010-05-25T13:30:00.000-07:00

Our clients have been asking for various integration options with their existing CRM software. Since we believe in end-to-end solutions in CRM, we think fulfilling this demand is mandatory. So we're taking the first step in the long path of CRM integration. And believing that the first step is usually the most important one, we decided to go with the market leader, SAP.

Following a couple of constructive meetings held with the business development team of SAP Turkey, we think the best way to enter the SAP ecosystem is to participate in the SAP CRM 2010 Event that will be held on June 11th, at The Grand Hyatt Istanbul.

Hope to see you there!

Tubitak support to our R&D activities

2010-04-30T03:17:00.000-07:00

Tubitak recently issued a grant to Botego, as an acknowledgement of our R&D efforts. The amount we'll be receiving represents the fullest extent permitted by the law. We're flattered, and and feel obligated to set the bar even higher.

Events and demos

2010-03-24T09:27:00.000-07:00

I just wanted to share a couple of events (our open-source vision in "Ozgur Yazilim Gunleri", and Natural Language Processing (in Turkish) technology in Webrazzi 3.0 event) we have attended (and will be attending), and three demo files as an update.

Brain aggregation

2010-02-09T05:44:00.000-08:00

Here's a small playground for our R&D activities: A small Q&A chatbot (chat feature coming soon) with some 83.000 questions and answers.

The answers represent a "common mind" that we love to use while populating content for our products.

So go ahead and ask the robot: http://www.robotasor.com

Women-dominated team with no real women in the office

2010-01-02T17:04:00.000-08:00

Interesting approach from Duygu Sayiner, a Platin correspondent mentioning that various "virtual female agents" (Merve, Aslı, Gizem, Selin, Bilge...) are handling all the business Botego does.

HRBot is already a success!

2009-12-18T00:28:00.000-08:00

HRBot has been attracting a lot of attention both from media and prospects. Congratulations once again go to Tugba Avci, for using our support very effectively and turning it into a success story. We hope to be announcing working examples on reputable corporations very soon.

Interesting referral statistics for Botego.com

2009-11-29T13:41:00.000-08:00

The ratio of US-origined visitors is higher than one would expect, given the fact that most of our daily visitors are visiting Merve.

Karaoke with Selin

2009-10-29T01:14:00.000-07:00

Our new MSN® bot Selin invites you to a karaoke session in a rich interactive application. Have fun!

Another case study: Number of "ob.com.tr" visitors was increased 31 times!!!

2009-10-17T03:34:00.000-07:00

You might want to take a look at this press release mentioning the key results of the Johnson&Johnson campaign.

HRbot is tested in a real-world-environment!

2009-09-06T08:24:00.000-07:00

Official news agency of Turkey, "Anadolu Ajansi" recently distributed a press release of ours, announcing that HRbot was tested successfully on Bogazici University graduate students. Despite the fact that our brand was removed from the release, the impact is quite significant.

Congratulations go to our program director Tugba Avci and Software Engineer Nazmi Zorlu.

You're in the army now :)

2009-07-26T14:10:00.000-07:00

Yedek subay sınavı is the name of the exam held to determine where gentlemen holding an undergraduate degree (or higher) will complete their military service. So, we're here to inform the candidates as soon as the results are in. Interesting service! Pretty useful, though.

Information is power

2009-06-27T02:53:00.000-07:00

Millions of queries allow Google to offer this great feature where it spots certain typos.

I had mentioned that we have been collecting a decent amount of conversation data in two and a half years, and explained how we made use of this database.

I was hoping for a case where this database alone could convert into business. Last month a digital agency purchased a small subset of the database. They will be using it on a project where young internet users -who usually don't care about the grammar a lot- will be expected to submit some names in order to succeed on a digital game. So, the application will be typo-tolerant, thanks to Botégo.

I love the idea of monetary gain through experiential and informational knowledge.

A case study: Avea

2009-06-12T23:47:00.000-07:00

Avea has been a Botégo customer since November 2007, and the product has been used intensively since January, 2008. They recently released a report revealing the benefits they've been gaining in this 1,5-year operation. The figures are as we expected.

765.779 units of content have been used by Avea dealers and call center agents.

Botégo has earned Avea an average of 6 seconds per interaction on their customer inquiry tracking system.

With a usage ratio of 50%, average time saved is 15.000 min/month, and 120.121 min. in annual gross.

Botégo has been used on 67% of all customer inquiries, and has reduced the number of total tickets opened, by 29%!

Preparation of customer inquiry tracking templates take 6 seconds less when Botégo is used.

These are a selection of various tangible advantages from the report. We'll be announcing many more with a press release soon.

Business & pleasure

2009-06-08T18:28:00.000-07:00

I'll be representing Tele.com.tr Magazine at the Webby Awards, followed by a couple of visits to VC offices located in lovely New York City. Although i consider both tasks as pleasures, should i manage to make a good pitch, the second one might as well convert into a business. So, we can start a long journey through the Wall Street.

Introducing the "commercial Merve": Ebru.

2009-05-30T05:19:00.001-07:00

Our second B2C product is a variation of Merve. Ebru also aims to improve communication skills of gentlemen. Users are required to pay a flat fee of TRY 1 for each attempt. Every 200th attempt is entitled to win a brand new Nokia cellphone in return.

This is the first time we'll be making use of sweepstakes, so this is a lot of fun!

Should a user be successful on his online date with Ebru, we issue a certificate in his name, that can be printed right away, to demonstrate one's skills as a romantic gentleman. It looks something like this:

Two new college visits

2009-05-23T04:26:00.000-07:00

I really enjoy addressing college students and sharing my experience with them. Last week i was with Dokuz Eylul and Istanbul Ticaret University students. If you'd like me to speak at one of your events, please feel free to ask!

Some news

2009-05-12T05:35:00.000-07:00

1- I had the opportunity to adress Bogazici University students at the "Bilişen" event.
2- We're delighted to have been short listed by PricewaterhouseCoopers for the "Hizli Balik Awards".
3- Gizem will be hitting the 10.000 session remark today. Second B2C project is on the way. We're excited!

Building trust

2009-04-29T04:35:00.000-07:00

We're about to launch a project for o.b., a Johnson&Johnson product. The brand deserves to communicate with the user in a special way and we'll be doing so, where "trust" will be our priority. We'll collect profile information and run a sampling project also.

First commercial B2C product

2009-04-17T03:00:00.000-07:00

Gizem (Mystery) showed us that there's a huge potential in commercial consumer bots. Thanks to the power of one of the largest Facebook groups with almost 900.000 members along with a mobile payment system by the market leader GSM operator Turkcell, Gizem held more than 8000 chat sessions in less than 24 hours. We have two products: A regular 3-minute chat session and a premium service where Gizem personally deals with the user. The first one costs 2.99 TRY, where the premium sells for 19.90. This is a great success story in terms of the product, the ability to generate targeted traffic and effective integration of the mobile payment system. Our new B2C products are on the way, so stay tuned!

Another press coverage

2009-04-05T23:45:00.000-07:00

HRBot was featured on Iste Insan, courtesy of Onur Uysal

Yet another article

2009-03-23T02:31:00.000-07:00

A modest article on Hurriyet, written from a recent press release of ours.